ABOUT IVORYSUN:
THE ART OF WELL-BEING
TRADITION. MODERNITY. SPIRITUALITY. Your Path to Holistic Balance.
ABOUT IVORYSUN:
Shipping Policy
Shipping Zones
IVORYSUN CI delivers to the following areas:
Abidjan
Delivery available in all municipalities of the Abidjan Autonomous District.
Assinie
Delivery available throughout the area:
- Assinie-Mafia
- Assinie Village
- Assinie France
Rest of Côte d'Ivoire
We deliver to all inland cities via partner carriers (STS, GIG, Air Ivoire Cargo, etc.).
International Shipping
We ship to:
- ECOWAS countries: Ghana, Mali, Burkina Faso, Senegal, etc.
- Central Africa: Select countries available
- Europe: France, Belgium, Italy, Germany, etc.
Rates and delivery times vary depending on the destination country.
Processing and Delivery Times
Order Processing
All orders are processed within 24 to 48 business hours (excluding weekends and public holidays).
This timeframe includes:
- Payment validation
- Order preparation
- Dispatch to the carrier
Delivery Times by Zone
| Zone | Delivery Time | Shipping Method |
|---|---|---|
| Abidjan | 24 to 48 hours | Courier |
| Assinie | 48 to 72 hours | Local transport |
| Inland CI | 2 to 5 business days | Carriers (STS, GIG, etc.) |
| West/Central Africa | 5 to 10 business days | International transport |
| Europe | 7 to 15 business days | Air transport |
⚠️ Important Note
Delivery times may vary depending on carriers and customs procedures for international shipments.
Shipping Costs
Abidjan
Fees vary by municipality and will be calculated at checkout.
Assinie & Inland
Fees are calculated based on the chosen carrier.
International
Automatic calculation based on:
- Destination country
- Package weight
- Available carrier
Customs & International Taxes
Important
For shipments outside Côte d'Ivoire:
- Customs duties, import taxes, or potential additional fees are the customer's responsibility.
- Delivery times may be extended if the package is held by customs.
- IVORYSUN CI has no control over these procedures.
Order Tracking
Once the order is shipped, a tracking number is sent to the customer (if provided by the carrier).
Customer Responsibilities
Incorrect or Incomplete Address
The customer is responsible for the shipping information provided. In the event of an incorrect or incomplete address resulting in the package being returned, reshipment fees will be at the customer's expense.
Unclaimed Package
If the package is not collected from the carrier or pick-up point, it will be returned to IVORYSUN CI. Return fees will be at the customer's expense.
Package Damaged or Opened upon Delivery
If the package is damaged or opened upon receipt:
- The customer must report it immediately to the delivery person or carrier.
- And contact IVORYSUN CI within 24 hours with photos/videos of the package.
⚠️ Any claim made after this deadline cannot be processed.
Questions? Feel free to contact our customer service for any further information regarding our delivery services.